Frequently Asked Questions

Everything you need to know about your ELEGOO 3D printing experience.

What is the standard shipping time for orders within the US?

Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location and the warehouse from which the item is dispatched.

Do ELEGOO 3D printers come with a warranty?

Yes, we provide a 1-year limited warranty on the printer (excluding consumable parts like the LCD screen, FEP film, and nozzle) and a 6-month warranty on the LCD screen.

What is your return policy for printers and resin?

We offer a 30-day return policy for unopened items. For quality-related issues, please contact our support team with your order number and photos of the defect for a replacement or refund.

How can I track my package after purchase?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure and flexible checkout options.

Where can I find the latest firmware and slicing software?

You can download the latest firmware updates, drivers, and recommended slicing software like CHITUBOX directly from the 'Support' section on our official website.