Returns & Exchanges
At ELEGOO US, we want you to be completely satisfied with your 3D printing and electronics experience, offering a 30-day window for returns on most items. Please ensure all products are returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the specific reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original box, ensuring that sensitive components like LCD screens or laser modules are properly cushioned to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for confirmation.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing